Calendar
This administrative section that let’s users create and edit the applications overall calendar including adding holidays, special events and agent work shifts. Since this feature was to be build using applications Forms Designer using business objects there was numerous limitations as to what could be done and how.
Shown here is a wire-frame mocking up the ability to find any existing Holidays within the main calendar, future versions will have multiple calendars.
Calendar
This administrative section that let’s users create and edit the applications overall calendar including adding holidays, special events and agent work shifts. Since this feature was to be build using applications Forms Designer using business objects there was numerous limitations as to what could be done and how.
Shown here is a wire-frame mocking up the ability to find any existing Holidays within the main calendar, future versions will have multiple calendars.